Dedicated Mobile Proxies Privacy Policy

Version dated October 10, 2026. This policy is organised around a single question: what do we actually know about you, and why? The answer is less than you might expect. We keep what we need to run an account, bill it, keep the modems working and deal with abuse. We do not inspect the content of what you send through your modem, we do not run advertising trackers on this website, and we have never sold or rented personal data to anyone. Every category we do hold is listed below with its reason and its retention period. For a copy of your own records, or to have them corrected or deleted, write to [email protected].

The data we hold, by where it comes from

When you register we store the email address you gave us, a salted hash of your password, the time of registration and the network address it came from. A display name and company name are optional. Each later sign-in is recorded with its time and network address so that you can spot one that was not you and so that we can investigate account takeovers. Registration and the sign-in form are protected by reCAPTCHA, which sends Google the usual signals it needs to tell a person from a script; Google's own policy governs that processing.

When you pay, we record the amount, the currency, the method, the time and a reference from the payment provider. Card numbers never reach us; the card provider holds them and sends us a token. For cryptocurrency we record the receiving address, the transaction hash and the confirmation time. For PayPal we record the email and transaction reference PayPal returns. For Zelle and wire we hold whatever the bank statement shows.

What the modem knows, and what it does not

Each proxy session produces metadata: the time it opened and closed, the amount of data in each direction, the protocol, and the network address your connection arrived from. We keep this to bill correctly, to detect the bulk-transfer pattern described in the fair use clause of our terms, and to answer abuse complaints that cite a time and an address. We do not record the destinations you connect to, the pages you request or the content of anything you send or receive. There is no logging of that kind on the devices or on the servers in front of them, and we would have to build it to be able to do it.

Rotation requests, moves between cities and dashboard actions are logged with their time, so that support can reconstruct what happened when something went wrong.

This website and the dashboard

The public site sets no cookies and loads no third-party analytics. Our web server keeps standard access logs with the network address, the page, the time and the browser string, which we use for security and to fix broken pages. The dashboard sets one session cookie so that you stay signed in between pages; it holds no personal data itself. If you contact us through the Telegram bot, Telegram gives us your Telegram user ID and display name, which we link to your account so that the bot can show you your lines and so that support can answer you. Telegram's own policy governs what Telegram stores.

Who else sees any of this

Three kinds of outside parties. Payment providers receive what they need to process your payment. Infrastructure providers host our servers and see traffic metadata in the ordinary course of running a network, under contracts that forbid them using it for anything else. Carriers see the traffic their SIM carries, exactly as they see any subscriber's traffic, and may receive a complaint reference from us if a platform reports abuse. Beyond those three, we disclose personal data only when a court order, subpoena or lawful request obliges us to, and we tell you when the law allows it. We do not sell, rent, trade or share personal data for marketing by anyone.

How long we keep things

Account records last as long as the account exists and for one year after it is closed, so that disputes and chargebacks can be answered. Payment records are kept for seven years because tax law requires it. Session metadata is kept for ninety days and then deleted; abuse investigations may extend a specific record until the case closes. Web server logs are kept for thirty days. Support conversations are kept for two years.

Your rights and how to use them

You can see what we hold about you, correct anything wrong, export it, or ask us to delete it, by writing to [email protected] from the email on your account. Deletion removes everything except the payment records we must keep for tax purposes and any record tied to an open abuse case. If you are in a jurisdiction that gives you additional rights, such as the European Economic Area, the United Kingdom or California, those rights apply and we will honour them; where the law requires a legal basis, ours is the contract with you for most processing and our legitimate interest in keeping the service secure for the rest.

We do not knowingly accept accounts from anyone under eighteen and will delete an account if we learn that its holder is. Changes to this policy are announced in the dashboard and by email, and the version date at the top tells you whether you are reading the current one.

Questions